Exchange & Store Credit Policy

As a launch-stage premium lifestyle brand, MARKBUY Lifestyle currently offers exchange or store credit instead of cash return/refund.

Damaged/wrong item: eligible for replacement after verification.
Change of mind: not eligible for cash refund.
If approved, store credit voucher may be issued for future purchase.
Exchange requests must be raised within 48 hours of delivery with unboxing video and product photos.
Used, damaged by customer, altered, washed or customized/pre-order items are not eligible unless there is a verified defect.

Store credit validity: 90 days from issue date.